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Everything you need to go from no account to playing your first match.

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Before you start

  • A modern browser — current versions of Chrome, Firefox, Safari, or Edge
  • A stable internet connection — most match problems trace back to this
  • A valid email address — used to verify your account
  • A game account — required for most events, and you can link it later

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Step 1 — Create your account

Go to and choose Get Started, then:
  1. Pick a username — up to 16 characters, using letters, numbers, underscores, and dashes
  2. Enter your email address and choose a strong password
  3. Submit, then click the verification link sent to your inbox
You are signed in automatically once your account is created. See Registration Process for detail.

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Step 2 — Complete your profile

Complete your profile before you try to register for an event. Most events check eligibility at registration, and an incomplete profile is the most common reason a registration is blocked.
  • Preferred games — pick up to five so relevant events surface first (more)
  • Linked game accounts — link the accounts for the games you intend to compete in (more)
  • Personal details — name, date of birth, contact number, and country; some events verify age, region, or phone number
  • Profile picture and bio — optional (more)

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Step 3 — Find your way around

  • Home — your dashboard and recent activity
  • Events — browse and filter every tournament and competition
  • Wallet — your balance, prize money, and transaction history
  • Profile — settings, linked accounts, and customisation
Depending on the deployment you may also see a shop, prize draws, and challenge-based leaderboards.

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Step 4 — Join your first event

  1. Open Events and filter by game, date, or format
  2. Read the event rules and schedule before committing — check you are free for all match times
  3. Click Join Event and choose Solo or Team
  4. Complete any eligibility requirements the event asks for
  5. Confirm your registration
Full detail in Joining An Event.

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Step 5 — Check in

Registering is not enough. Almost every event requires a separate check-in shortly before it starts, and if you do not check in you cannot play. Check-in usually opens around 45 minutes before the first stage, but this is set per event.
Open the event page and click Go to Check-in. Playing as a team, your captain also marks who is playing and who is a reserve.

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Step 6 — Play your match

  1. Wait for your match time — you are notified by email and in-platform
  2. Open the match page and Ready Up once the match goes active
  3. Join the lobby using the details on the match page
  4. Play the match under the event rules
  5. Submit your result and upload a screenshot — this is what settles a dispute
  6. Your opponent confirms or disputes; an admin steps in if needed
More in Matches.

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Step 7 — Get paid

Verified prize money lands in your wallet automatically. From there you can withdraw it, or move it within your team or organisation where that is permitted. See Wallets.

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Common mistakes to avoid

  • Registering but not checking in — the single most common reason players miss events
  • Not linking a game account — blocks registration for most events
  • No result screenshot — leaves you with nothing to prove your case in a dispute
  • Not readying up — if no result is submitted by the deadline, players who never readied up are forfeited
  • Ignoring the match deadline — an unanswered schedule proposal can hand your opponent an automatic win

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Getting help

  • Troubleshooting covers the problems players hit most: no-shows, disputed scores, TBD opponents, and registration failures
  • Use the event chat during an event — admins are in there and can act while it still matters
  • Check the event’s FAQ section on the event page
  • Join the community for anything else